Last updated 6 November 2026
These terms set out the rules for using the Cambridge Council website, the Parent Portal and our other online services. Please read them together with our Privacy Policy. By using our website or portals, you agree to these terms. If you would like help to understand these terms in Sinhala or Tamil, ask your centre or us and we will explain them.
Cambridge Council is a network of English-language partner centres across Sri Lanka that prepare children for Cambridge English exams. Our head office (HQ) is in Kochchikade, near Negombo.
In these terms, “we”, “us” and “Cambridge Council” mean Cambridge Council (Pvt) Ltd, company registration number PV 00289318, with its registered office at No. 33/2 Janapada Mawatha, Kochchikade 11540, Sri Lanka. “You” means anyone who uses our website or portals, including parents and guardians.
Key Language Centre (KLC) is a separate company. These terms do not cover KLC’s services.
Cambridge English exams are set and run by Cambridge University Press & Assessment. Cambridge Council is a separate company and is not part of Cambridge University Press & Assessment.
Our online services are the public website at cambridgecouncil.lk (including partner-centre pages), the Parent Portal, and the portals for our staff, partner centres, partner teachers and marketers.
Anyone can use the public website to learn about us, send an enquiry, ask for a placement test, apply to teach or to open a centre, or register for a seminar.
Only people we give an account to may use the portals. Staff and partner portals are for work use only.
Our Privacy Policy explains how we use your information.
These rules apply to Parent Portal accounts. Staff and partner accounts follow similar rules.
You are responsible for what happens in your account, unless someone used it without your permission and you were not at fault.
When you deal with us for a child, you agree to the points below. If you are 18 or older and enrolling yourself, the points about your own details apply to you.
The placement test helps us find the right starting level for your child. It is not an official Cambridge English exam.
The test is marked by your centre or our team. Normally, a photo of the marked paper must be uploaded before your child can be registered. This is our record of the result.
Your child’s starting level is set from the result. Once your child is registered, the placement result is locked. Your child’s level can then change as they progress.
Weekly assessments, marks and stars help track progress. They are not official Cambridge English results.
If you have a concern about your child’s level or marks, talk to your centre first. If it is not resolved, contact our HQ.
Your fees, instalment plan and due dates are given to you when you register. Fees paid are non-refundable, including if your child pauses, changes class or leaves. This does not affect any rights you have under Sri Lankan law. For anything about fees, the fee terms given to you at registration apply.
The one exception is a payment made by mistake: if you are charged twice for the same fee, or more than you owe, we refund the extra amount. Our Refund Policy explains how: https://cambridgecouncil.lk/refund-policy
You pay Cambridge Council directly, by bank transfer or, where online payment is offered, in the Parent Portal on our payment provider’s secure payment page. Partner centres do not take cash for course fees.
All fees are in Sri Lankan rupees (LKR). For an online payment, you type your card or bank details on the payment provider’s page, not ours, and we never see or store your full card number.
Keep your receipt or payment reference. We usually also send a WhatsApp receipt when an instalment is paid, and your payments show in the Parent Portal once they are recorded.
Booklets and test papers for a month are given once the exam-fee instalments up to that month are paid. If an exam-fee instalment is past its due date and is still unpaid after 7 days, your child’s Parent Portal shows only a payment screen until it is paid. If you think this is a mistake, contact your centre or us, and a person will review it.
When all exam-fee instalments are paid, your child becomes eligible for exam registration.
Nothing in these terms takes away your rights under Sri Lankan consumer law.
If you agreed to it when you gave us your number, we and your partner centre will message you about your enquiry and your child’s place by WhatsApp, phone call or email.
These are service messages, such as placement details, Parent Portal access, payment receipts and password resets. We will not send you advertising without your permission.
You can ask us to stop WhatsApp messages at any time, by replying “STOP”, by telling your centre or us, or by switching “WhatsApp messages from Cambridge Council” to Off in the Parent Portal. You can also block our number. We will then stop messaging you on WhatsApp and use the Parent Portal, a phone call or your centre instead.
Because of WhatsApp’s rules, some messages may not arrive. If you are expecting one, check the Parent Portal or ask your centre.
WhatsApp is a service run by Meta under its own terms. We are not responsible for problems with WhatsApp itself.
Please do not send us card numbers, bank details or ID numbers on WhatsApp. We will never ask for them there.
When you use our website and portals, you must not do any of the things listed below.
Staff, partner centres, partner teachers and marketers must also follow their agreements with us, and use only the information they need for their work.
If these rules are broken, we may suspend or close access.
Our website, lesson materials, booklets, test papers, videos, slides, names and logos belong to us or to people who allow us to use them. The law protects them.
You may use them only for your child’s learning with us. Do not copy, sell, share or post them without our written permission.
Other names and logos on our website, including Cambridge English names, belong to their owners.
Classes are taught at our partner centres. Partner centres are separate local businesses that work with us under an agreement. Your agreement for classes and fees is with Cambridge Council (Pvt) Ltd, and you pay Cambridge Council directly, not the partner centre.
If you have a problem with your centre, please tell the centre first. If it is not resolved, contact our HQ. We take complaints seriously and may follow up with the centre.
We provide our services with reasonable care and skill.
Where the law allows, we are not responsible for the losses listed below.
We do not limit our responsibility where the law does not allow it, such as for death or injury caused by our negligence, or for fraud. Nothing in these terms affects your rights under Sri Lankan consumer law.
We may suspend or close an account if it is misused, if these terms are broken, or to protect children, families or our systems. Where we can, we will tell you first and explain why.
To close your Parent Portal account, contact your centre or us. There is no “close account” button yet.
Closing an account does not delete your records. To ask for deletion, see “How to ask us to delete your data” in our Privacy Policy.
These terms are governed by the laws of Sri Lanka.
Please contact us first if you have a problem. Most problems can be solved by talking. If a dispute cannot be solved that way, it will be dealt with by the courts of Sri Lanka.
We may update these terms from time to time. We will change the “Last updated” date at the top.
If we make an important change, we will tell parents before it applies, for example by WhatsApp or through your centre. A change will not alter the fees, instalments or refund rules you agreed for a course that has already started. If you keep using our services after a change, the updated terms apply.
If you have a question about these terms, please contact us using the details below.
See also our Privacy Policy and Refund Policy.