Last updated 6 November 2026
This policy explains what you pay Cambridge Council for, when a payment can be refunded, and how to ask. It is part of our Terms of Use. If you would like help to understand it in Sinhala or Tamil, ask your centre or us and we will explain it.
Here are the main points. The rest of this policy gives the details.
Cambridge Council (Pvt) Ltd provides English-language classes and Cambridge English exam preparation for children, taught at our partner centres across Sri Lanka.
You pay us for your child’s course: course fees and exam-fee instalments. Your fees, instalment plan and due dates are given to you when you register.
Classes take place at your child’s partner centre, and your child receives their booklets and test papers there. We do not post anything to your home.
You pay Cambridge Council directly, by bank transfer or, where online payment is offered, in the Parent Portal on our payment provider’s secure payment page. Partner centres do not take cash for course fees.
Once a payment is recorded, it shows in the Parent Portal. We usually also send a WhatsApp receipt.
Fees paid are non-refundable, including if your child pauses, changes class or leaves. For anything about fees, the fee terms given to you at registration apply.
If your child is going to pause or leave, please tell your centre or us.
If you are charged twice for the same fee, or charged more than you owe, because of a mistake by us or by our payment provider, we refund the extra amount in full.
Please contact us as soon as you notice, with the payment reference from your receipt or bank statement. We check the payment against our records. If it was made by mistake, we refund it to the card, bank account or wallet you paid from (or by bank transfer, if you paid by bank transfer), usually within 14 working days of confirming it. Your bank may take a few more days to show the money in your account.
We will tell you when the refund has been made.
You can cancel an online payment on the payment page before you finish it. Nothing is charged.
If an online payment fails, you are not charged. If your bank has held money for a payment that failed, your bank normally releases it within a few days. If it does not, contact us with the payment details and we will help.
Once an online payment is complete, it cannot be cancelled. If it was made by mistake, see “Payments made by mistake”.
Contact us using the details under “Contact us”. You can also ask your child’s partner centre, and they will pass your request to us. Please tell us the details below.
We will reply within 5 working days.
Nothing in this policy takes away your rights under Sri Lankan consumer law.
If you are unhappy with how we dealt with your request, please tell us. We will look at it again.
If you have a question about a payment or a refund, please contact us using the details below.
See also our Terms of Use and Privacy Policy.